Customer Support

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Heron Innovators has gained an excellent reputation for its client support services. This support begins with an initial meeting with plant operators and managers to understand the existing plant operations and treatment objectives. Working as a team with plant staff, Heron Innovators’ representatives can recommend modifications to the existing water treatment process and skimmed solids handing to meet or exceed treatment objectives. In addition to SAF™ flotation of solids, Heron Innovators’ representatives are prepared to assist with water conditioning requirements such as coagulation, flocculation, and pH adjustment.
Following this initial planning, Heron Innovators conducts bench-scale testing to demonstrate the efficacy of the SAF™ system to meet treatment objectives using jar tests. Based on the analytical results of the jar tests, projections are made on process performance, polymer and flocculent dosing rates, and operating costs. Heron Innovators offers a full-scale pilot test to verify the projected results. A trailer-mounted SAF™ system equipped to handle flow rates ranging from 40 to 250 gpm with complete pH control, polymer dosing & aging, and a floatation tank is available for customers to rent. This pilot testing capability allows customers to know that what they are buying will perform as predicted before they commit to a purchase. This capability is unique to Heron Innovators and highlights our commitment to superior customer service.

Following this preliminary work, Heron Innovators provides:

Complete SAF™ system design including modifications to existing system for connections if necessary
Assistance during start-up
Full documentation contained in Operations and Maintenance Manual
A complete maintenance program that will ensure your systems will be running at peak efficiency

Heron Innovators’ offers the following which distinguishes this company from its competitors:

Generous warranty

Especially on proprietary equipment but also known for responding to problems by dispatching service personnel.


Existing equipment still in operation after 10 years with minimal need for service by manufacturer

Post sales follow-up

Quarterly to yearly visits depending on the system to monitor system performance.

Broad background in wastewater treatment processes

Heron Innovators’ experience in treating a variety of process wastes allows their installations to consistently out-perform system treatment objectives.

How Did It All Begin?

The first applications of SAF™ were in the food processing industry because the company was located in California’s agricultural Central Valley and there was a need for treating wastewater from a variety of food processors. Since then installations have expanded to other industries that formerly relied on the traditional DAF approach. The Suspended Air® Flotation Process can be and is applied in any application where physical/chemical separation via flotation is a viable alternative.